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Refunds, Orders and Payments

Terms & Conditions


Any customer orders must be accompanied with a 50% deposit unless agreed otherwise with management. Should the customer subsequently cancel the order the deposit is non-refundable.

Refunds are only given when the Sales of Good Act have been breached.

Orders can take up to 6months to arrive. As soon as goods have arrived the customer is telephoned (please call us immediately with a change of contact numbers) and ask to come to the shop within the following 7 days in which to have a fitting or inspect the goods.

The balance of the invoice is then payable in full unless a payment plan has been set up with Frock UK which will constitute four payments of less. If the customer changes their mind or the wedding/prom is cancelled, the balance of the order has to be paid in full.

Alterations are not included in the purchase price. Any dress agency, sale or sample garment must be fully inspected at time of purchase for any imperfections.

Your statutory rights are not affected.

If you have any questions or queries please do not hesitate to contact us.